There are several reasons why your charge may fail but fret not, there are solutions to solve them. Here are some of the common reasons why a charge would fail, and the ways to resolve them.
| Problem | Solution |
|---|---|
| Incorrect card details | Double-check all the required details (card number, CVC, expiry date, card-holder name) |
| Insufficient funds | Add funds to your bank account |
| Your card is declined by your issuing bank | Contact your issuing bank to allow the charge |
| Card has expired | Use a different card |
| Processing error due to internet connection problems | Try to charge again at a later time, preferably with a better connection |
| Card flagged as fraudulent or stolen | Contact your issuing bank immediately to file a report, and subsequently deactivate the card |
If your preferred payment method fails to charge:
If your payment method fails to charge, we will notify you via email on a daily basis so that you can rectify the issue. We will attempt another charge daily for a consecutive 7 working days.
If we are still unable to charge you after the 7th day, your policy will be canceled and you can no longer submit any claim 😱.
If you have claimed with us in the past, upon canceling your plan, you will be required to pay the outstanding premiums in full for 12 months of your policy.
Should you need to speak to us about your payment issues, you can contact us here