Oyen FAQ

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Oyen FAQ

Takaful Kucing (EN)

Takaful Kucing (EN)

Takaful Information & Guide

Can I cancel my Oyen Takaful Kucing certificate?

Where can I get my official Oyen Takaful Kucing certificate?

I would like to change my plan before the end of my certificate period, is that possible?

Can I upgrade or downgrade my Oyen Takaful Kucing plan?

What is a certificate effective date?

Do I have to be Muslim to participate in Oyen Takaful?

Can I change from Oyen Cat Insurance to Oyen Takaful Kucing

I have not received my Takaful Certificate yet after 1 working day.

What's different about the Oyen Takaful Kucing product compared to Oyen Cat Insurance

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Takaful Kucing Features and Criteria

What is a Pre-Existing Condition?

What is the the deductible in Oyen Takaful Kucing?

Why do I have to submit my cat's vet medical documentation and photo to qualify for the Oyen Takaful Kucing?

What is a vet medical ID?

How much does the certificate (contribution) cost?

Can all breeds of cats be covered?

What documents do I have to submit to prove that I am the owner of my cat?

What are the criteria for my pet to be eligible for Oyen Takaful Kucing?

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Claims Submission and Process

Why do you need my bank account information?

How do I claim for burial cost?

How do I claim for vet medical cost? What documents do I need to prepare?

Do I need to get Oyen's approval before I seek vet treatment?

Can I claim from my visit to any vet clinic in Malaysia?

How will I get compensated?

How long does it take to get my claim reimbursed?

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Takaful Kucing (General)

What does a third party liability cover?

To whom will I be making the contribution and how will it be processed?

My cat is currently injured and/ or sick. Can I participate in the takaful plan now and claim from it immediately?

Does the Oyen Takaful Kucing plan cover euthanasia and burial cost?

Why do I need Oyen Takaful Kucing?

Can I add my cat’s vaccine card and photo after I subscribe to Oyen Takaful Kucing?

Can I still create an Oyen account if I am not ready to subscribe to a takaful plan yet?

Can I cover pets other than cats?

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Billing and Contribution

Do I make the contribution monthly or annually? When do I have to make the contribution?

Can I know more about 'Treatment of Small Amount'?

Where can I enter the referral code?

Do you store customer's credit card information?

About Us

Do you offer any other products?

What is Oyen's operation hour?

Who is Oyen?