Policy Information and Guide

Changes, Cancellation and Renewals

• How do I upload my pet cat's vet ID and pet photo?
• Does Oyen provide “No Claim Discount” and how do I qualify for “No Claim Discount”?
• How to update my pet owner profile?
• When will I receive my renewal notification?
• What is a policy effective date?
• Can I transfer my old policy from my current pet to a new pet?
• Can I upgrade or downgrade my plan after I have purchased the policy?
• What is a policy period?
• Can I renew my pet insurance policy upon 1 year expiry? Will my premium increase or decrease?
• Can I cancel my annual premium plan?
• I would like to change my plan before the end of my 1 policy period, is that possible?
• Can I transfer my policy to the new pet owner?
• How can I renew my policy at the end of the 1 year period?
• Where can I get my official policy document or insurance certificate?
• What happens to my pet insurance policy if I move and have to change my home address?
• How to update my pet's details and (for pet dogs) update the microchip ID?

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