Pet Insurance (General)

Product Features and Criteria

• Why do I need pet insurance?
• What does Oyen Insurance policy cover?
• What are the criteria for my pet to be eligible for pet insurance?
• What are the exclusions for my pet insurance policy?
• Can I insure pets other than cats and dogs?
• Can I add my pet's microchip number after I purchase the policy?
• What does a third party liability insurance cover?
• How much does the insurance (premium) cost?
• Can I buy a pet insurance for someone else? Or for a stray cat or dog?
• I don't know the exact age of my pet, what can I do?
• Do I get a referral credit if I recommend Oyen to a friend or family member?
• When does my pet insurance coverage start? What is a waiting period and how does it work?
• Does my pet need to go for a medical examination before I can buy them a policy?
• My pet is currently injured and/ or sick. Can I purchase the insurance now and claim for the insurance?
• To whom will I be paying the insurance premium and how will it be processed?
• What is a co-payment?
• Can I still create an Oyen account if I am not ready to buy pet insurance yet?
• What is a Pre-Existing Condition?
• How do I receive Oyen's free microchip (for pet dogs)?
• Does the plan cover euthanasia and burial cost?
• I have an existing plan with MSIG directly. Can I transfer my plan over to Oyen?
• What is a claims reimbursement rate (for vet medical) and how is the claims paid to me?
• I have more than 1 pet, can I buy multiple pet insurance policies?

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