Oyen FAQ
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Pet Insurance (General)
About Us
Company and People
Pet Insurance (General)
Product Features and Criteria
Cat Insurance
Cat Insurance Features and Criteria
Takaful Kucing (EN)
Takaful Information & Guide
Takaful Kucing Features and Criteria
Claims Submission and Process
Takaful Kucing (General)
Billing and Contribution
About Us
Dog Insurance
Dog Insurance Features and Criteria
Oyen Pet Wellness
Policy Information and Guide
Changes, Cancellation and Renewals
Billing and Payment
Money Questions
Claims
Claims Submission and Process
Travel Insurance
General
Claims
Billing & Payment
Policy Information and Guide
Oyen Preventive Care (Old)
Back to home
Oyen FAQ
Pet Insurance (General)
About Us
Company and People
Pet Insurance (General)
Product Features and Criteria
Cat Insurance
Cat Insurance Features and Criteria
Takaful Kucing (EN)
Takaful Information & Guide
Takaful Kucing Features and Criteria
Claims Submission and Process
Takaful Kucing (General)
Billing and Contribution
About Us
Dog Insurance
Dog Insurance Features and Criteria
Oyen Pet Wellness
Policy Information and Guide
Changes, Cancellation and Renewals
Billing and Payment
Money Questions
Claims
Claims Submission and Process
Travel Insurance
General
Claims
Billing & Payment
Policy Information and Guide
Oyen Preventive Care (Old)
Pet Insurance (General)
What Supplements Are Not Covered Under Pet Insurance? And Why?
How do I request for edits or amendments to my Oyen insurance policy?
What are the exclusions for my pet insurance policy?
Are vaccine-preventable illnesses covered under pet insurance?
What are the Key Changes to the New Oyen Policy Wording Effective 3 Jan 2024?
When does my pet insurance coverage start? What is a waiting period and how does it work?
Why are Congenital Conditions Excluded from Policies, and What Exceptions Exist for Hereditary Illnesses? (With Examples)
I have an existing plan with MSIG directly. Can I transfer my plan over to Oyen?
What does Oyen Insurance policy cover?
Why is Oyen pricing pet insurance based on age and breed?
How are pet insurance premiums calculated?
Product Features and Criteria
Why do I need pet insurance?
What are the criteria for my pet to be eligible for pet insurance?
Can I insure pets other than cats and dogs?
Can I add my pet's microchip number after I purchase the policy?
What does a third party liability insurance cover?
How much does the insurance (premium) cost?
Can I buy a pet insurance for someone else? Or for a stray cat or dog?
I don't know the exact age of my pet, what can I do?
Do I get a referral bonus if I recommend Oyen to a friend or family member?
Does my pet need to go for a medical examination before I can buy them a policy?
My pet is currently injured and/ or sick. Can I purchase the insurance now and claim for the insurance?
To whom will I be paying the insurance premium and how will it be processed?
What is a co-payment?
Can I still create an Oyen account if I am not ready to buy pet insurance yet?
What is a Pre-Existing Condition?
How do I receive Oyen's free microchip (for pet dogs)?
Does the plan cover euthanasia and burial cost?
What is a claims reimbursement rate (for vet medical) and how is the claims paid to me?
I have more than 1 pet, can I buy a group pet insurance policy?
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