Claims

Claims Submission and Process

• What is a deductible?
• What if I have both co-payment and deductibles?
• How do I submit my claims and how long does it take to be approved?
• How do I update my bank account details to receive my claims payout?
• How do I claim for burial cost?
• Why do you need my bank account information?
• How will I get reimbursed?
• Do I need to get Oyen's approval before I seek vet treatment?
• How long does it take to get my claim reimbursed?
• What is the deadline to submit my claims to Oyen?
• How is my vet medical claims reimbursement rate of 90% calculated?
• How do I claim for vet medical cost? What documents do I need to prepare?
• What happens if my claim is rejected or if I would like to dispute the claims amount.
• Can I claim from my visit to any vet clinic in Malaysia?

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