Oyen FAQ
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Claims
Travel Insurance
General
Claims
Billing & Payment
Policy Information and Guide
About Us
Company and People
Pet Insurance (General)
Product Features and Criteria
Dog Insurance
Dog Insurance Features and Criteria
Cat Insurance
Cat Insurance Features and Criteria
Preventive Care
Policy Information and Guide
Changes, Cancellation and Renewals
Claims
Claims Submission and Process
Billing and Payment
Money Questions
Back to home
Oyen FAQ
Claims
Travel Insurance
General
Claims
Billing & Payment
Policy Information and Guide
About Us
Company and People
Pet Insurance (General)
Product Features and Criteria
Dog Insurance
Dog Insurance Features and Criteria
Cat Insurance
Cat Insurance Features and Criteria
Preventive Care
Policy Information and Guide
Changes, Cancellation and Renewals
Claims
Claims Submission and Process
Billing and Payment
Money Questions
Claims
Claims Submission and Process
What is a deductible?
What if I have both co-payment and deductibles?
How do I submit my claims and how long does it take to be approved?
How do I update my bank account details to receive my claims payout?
How do I claim for burial cost?
Why do you need my bank account information?
How will I get reimbursed?
Do I need to get Oyen's approval before I seek vet treatment?
How long does it take to get my claim reimbursed?
What is the deadline to submit my claims to Oyen?
How is my vet medical claims reimbursement rate of 90% calculated?
How do I claim for vet medical cost? What documents do I need to prepare?
What happens if my claim is rejected or if I would like to dispute the claims amount.
Can I claim from my visit to any vet clinic in Malaysia?
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